â†Šī¸ Returns Policy

No hassle. 30 days. We've got you covered.

đŸ’¯ Not happy? We'll fix it. 30-day return window, no questions asked on unused items.

How to Start a Return

1

Contact Us

Email us at through our contact form with your order number and the reason for your return. We'll respond within 1 business day.

2

Get Your Return Label

We'll email you a prepaid return shipping label (for defective items) or instructions for standard returns.

3

Ship It Back

Pack the item securely and drop it off at any USPS location. Keep your tracking number for reference.

4

Get Refunded

Once we receive and inspect the item, your refund or store credit is processed within 3–5 business days.

Return Window

You have 30 days from the date of delivery to initiate a return. After 30 days, we're unable to accept returns unless the product is defective.

What Can Be Returned

  • Unused items in original packaging
  • Items that have not been opened or used
  • Defective or damaged items (even if used)
  • Wrong items received

What Cannot Be Returned

  • Used toys or chews that show signs of use
  • Opened food, treats, or consumable products
  • Items returned after 30 days (unless defective)
  • Final sale items (clearly marked on the product page)

Return Shipping Costs

Defective products: Free return shipping — we'll send you a prepaid label.

Changed your mind: Return shipping is the customer's responsibility ($5.99 flat rate label available from us).

Refund Options

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Original Payment

Refund to your original payment method. Processed in 3–5 business days after we receive the item.

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Store Credit

Get 110% of your purchase back as store credit — we'll include a bonus 10% for the hassle.

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Exchange

Swap for a different size, color, or product. We'll ship the replacement at no extra charge.

Defective Products

If a product arrives damaged or develops a defect within 30 days of normal use, we cover the full return — no cost to you, no questions asked. Send us a photo of the issue when you contact us and we'll sort it out fast.

Need to start a return?

We'll make it easy. Reach out and we'll get it sorted.

Contact Us →